Policy of Excellence & Client Refund Protection by Dainyal Faruki

 

At The Ranking Experts, we are dedicated to delivering high-quality, professional services to help your business succeed online. This policy outlines our commitment to service excellence, client satisfaction, and the terms related to refunds and privacy protection for our services, including SEO, Google My Business (GMB) optimization, web development, and more.

1. Eligibility for Refund

Refunds are available under the following conditions:

  • Services Not Started: If no work has been initiated on your project (e.g., SEO, website development, GMB optimization), you are eligible for a full refund, minus any administrative or setup fees.

  • Project in Progress: If work has begun but not completed, a partial refund may be issued based on the amount of work already completed at the time of cancellation.

  • Failure to Meet Agreed Specifications: If we fail to deliver the agreed-upon services as outlined in the contract, you may be eligible for a refund. This will be assessed on a case-by-case basis.

2. Google My Business (GMB) Optimization Services

  • 15-Day Cancellation Notice: For clients who have opted for GMB optimization services, we require a 15-day written notice prior to canceling the service. If cancellation occurs within this notice period, a refund will not be provided, as the work and resources committed to optimizing your GMB listing cannot be undone.

  • Chargeback Policy: Should you initiate a chargeback or reverse the payment without prior notice, we reserve the right to discontinue any ongoing services, including SEO and GMB optimization, and will charge for work completed up to the point of cancellation.

3. SEO Services & Market Strategy

All SEO work is conducted using proven, professional market methods designed to maximize results.

  • Bi-Weekly GMB Reports: Clients will receive bi-weekly reports detailing the progress of their GMB optimization, focusing on key metrics like ranking improvements, visibility, and user engagement.

  • Monthly GMB Reports: In addition to bi-weekly reports, a detailed monthly GMB performance report will be delivered. This report includes insights into monthly performance, customer interactions, ranking changes, and other key performance indicators (KPIs).

  • Bi-Weekly Citation Creation: We create citations every two weeks to enhance local search visibility and strengthen your SEO efforts.

  • Monthly GMB & Citation Performance Report: At the end of each month, we provide a comprehensive report summarizing the growth of your GMB listing and the impact of the citations added. The report will also highlight any recommendations for further improvement.

4. Non-Refundable Services

Some services are non-refundable, including:

  • Completed Work: Once services have been completed and delivered (e.g., SEO reports, website designs, social media posts), no refund will be issued.

  • Third-Party Services: Any fees for third-party services, such as domain registration, hosting, or third-party software integrations, are non-refundable.

  • Custom Development: Once custom development work (such as tailored SEO strategies or website features) is in progress, no refunds will be provided.

5. Refund Request Process

To request a refund, please follow the steps below:

  1. Submit a Written Request: Email us at [Email Address] with the subject line “Refund Request.”

  2. Provide Details: Include your full name, service details, and the reason for the refund request. Attach any relevant documentation, such as contracts or invoices.

  3. Review Process: We will review your request and respond within 3 business days with our decision or the next steps.

6. Refund Processing Time

Once a refund is approved, the process will be completed within 14 business days and will be issued via the same payment method used during the original transaction.

7. Partial Refunds

If services have been partially completed (such as ongoing SEO or GMB work), we will issue a partial refund based on the amount of work already completed. For example:

  • SEO & GMB Services: If you cancel before the end of the month, the refund will be prorated based on the services rendered.

8. Cancellation of Services

You may cancel your service at any time, but refunds are subject to the following terms:

  • Before Service Begins: Full refund (minus administrative fees).

  • During Service Delivery: Partial refund based on the completed work.

  • After Service Completion: No refunds will be issued once the service has been fully delivered.

9. Changes to Refund Policy

We may update this Refund Policy at any time. Any changes will be posted on our website, and we will notify clients via email if required.

 


 

Privacy Policy

Your privacy is of utmost importance to us. This Privacy Policy explains how The Ranking Experts, led by Dainyal Faruki, collects, uses, and protects your personal information when you engage with our services.

1. Information We Collect

We collect the following types of personal information:

  • Personal Details: Name, email address, phone number, company name and business services (if applicable).

  • Payment Information: Credit card details, billing address, and other payment-related information when you purchase our services.

  • Service-Related Information: Details about your website, business, and accounts, such as Google My Business, necessary for delivering our services.

2. How We Use Your Information

We use your information to:

  • Provide and deliver the services you request (e.g., SEO, web development, GMB optimization).

  • Process payments and communicate with you about billing and service status.

  • Improve our services and customize your experience.

  • Send periodic updates and performance reports, including bi-weekly and monthly GMB and SEO reports.

3. Data Security

We employ a range of security measures, including encryption and secure servers, to protect your personal information. However, while we strive to protect your data, we cannot guarantee 100% security due to the inherent nature of the internet.

4. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share information with trusted third parties as necessary to fulfill our obligations (e.g., payment processors, hosting providers).

We may also disclose your information if required by law or to protect our rights.

5. Cookies

We use cookies to improve your experience and analyze website activity. Cookies help us remember your preferences and allow us to provide a more personalized service.

6. Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of receiving marketing communications at any time.

7. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill our services or as required by law.

8. Changes to Privacy Policy

We may update this Privacy Policy at any time. All changes will be posted on this page, and we will notify you as appropriate.

9. Contact Us

If you have any questions regarding this Privacy Policy or would like to exercise your rights, please contact us at: